May Mahjong Return & Refund Policy: Our Promise to You
Thank you for choosing May Mahjong! Your satisfaction is incredibly important to us, and we are deeply committed to providing you with beautiful, high-quality products. We want this policy to be transparent and easy to understand, outlining the specific steps we take to support you when things don't go perfectly.
Ordering and General Limitations
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Final Sale on Orders: We dedicate resources to preparing your unique order the moment it is placed. Therefore, please note that once an order is submitted, we cannot cancel or issue refunds.
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Returns Policy: To maintain the exclusivity and quality of our collection, we do not offer general returns or exchanges. We focus our support on issues that occur during transit: we happily address products that arrive damaged or are lost while being shipped to you.
Support for Shipping Issues (Damaged or Lost Items)
We understand that shipping can be unpredictable. When unforeseen issues arise, we promise to address them promptly, professionally, and with care.
1. When Your Product Arrives Damaged
We work hard to package every order securely, but accidents happen.
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Time Limit for Reporting: Please contact our support team within 7 days of receiving your order to report the damage. We must receive your claim within this window to be eligible for a replacement.
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Help Us Help You: To expedite your replacement, please send detailed information and supporting photographs of the damage. This documentation is essential for our review.
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Resolution: Our caring team will review your case and immediately guide you through the replacement or resolution process.
2. If Your Order is Lost in Transit
If your package hasn't arrived within the expected delivery timeframe, please reach out!
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Investigation: We will partner with the shipping carrier to personally initiate a search for your package.
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Resolution Options: If the carrier officially confirms the package is lost, you will have the choice of receiving a replacement (if inventory allows) or a full refund for the lost item.
Conditions for Returning a Damaged Item
If a damaged item is authorized for return:
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Approval is Key: Please wait for clear approval and detailed return instructions from our customer support team before mailing the item back.
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Original Packaging: We ask that the item be returned in its original packaging, including all accessories or promotional materials. This helps us process the return efficiently.
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Condition Check: We reserve the right to decline a refund or exchange if the returned item is not in its original, damaged-upon-arrival condition.
Processing Your Refund
When an item is eligible for a refund:
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Swift Processing: We process your refund as quickly as possible.
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Method: The funds will be returned to the original payment method used during the purchase.
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Timeline: Please allow a reasonable amount of time for the refund to reflect in your account, as processing times can vary depending on your bank or payment provider.
We are here for you! If you have any questions or require assistance regarding this policy, please do not hesitate to contact our dedicated customer support team at info@maymahjong.com
